FAQ

Orders

How do I know my order went through?
You'll get an order confirmation email after you place your order. If you can't find it, check your spam folder, or email support@thezoraco.com with the name and email you used.

Can I change or cancel my order?
Contact us as soon as possible at support@thezoraco.com, with your order number and the change you need. See Returns & Refunds for your options once an order has been sent.

Shipping

Where do you deliver?
We currently deliver within Australia only.

Where do you ship from?
Our products are sent by our fulfilment partners from a number of warehouses. Some are in Australia and some are overseas, and the dispatch location depends on the product.

How much is shipping?
The shipping options and costs that apply to your order are shown at checkout, before you pay.

How long will delivery take?
Delivery times vary by product and by where it is sent from. Any delivery estimate is an estimate, not a guarantee.

Will my items arrive together?
Not always. Items can be sent from different warehouses, so you may receive more than one parcel.

Where can I see my order?
Use Track my order at the top of our site to see your order status.

Returns and refunds

What's your returns policy?
Faulty, damaged or incorrect items are covered under the Australian Consumer Law. See Returns & Refunds for details.

My item arrived damaged or faulty.
Sorry about that. Email support@thezoraco.com with your order number and a photo of the item and packaging. Your rights under the Australian Consumer Law apply.

Where do refunds go?
Approved refunds go back to your original payment method.