Shipping policy

Shipping Policy

Where We Deliver

The Zora Co. currently delivers within Australia. We offer free standard shipping on orders delivered to Australian addresses.

Processing and Delivery Times

Orders are prepared for dispatch by our fulfilment partners. Delivery times depend on the product, dispatch location and delivery destination.

Estimated delivery times are:

Products dispatched from Australian warehouses: approximately 3–7 days.
Products dispatched from overseas warehouses: approximately 5–12 days.

These are estimates only, not guaranteed delivery dates. Weather, public holidays, peak periods, customs processing and courier delays may affect delivery times.

Where Your Order Ships From

Our products may be dispatched from Australian or overseas fulfilment warehouses, depending on the item.

If your order contains multiple products, they may be dispatched separately and arrive in different parcels.

Shipping Costs

Free standard shipping is currently available for Australian deliveries. Any available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched. Tracking updates may take some time to appear after dispatch.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@thezoraco.com with your order number. We will work with our fulfilment partners to help resolve the issue.

Incorrect, Damaged or Missing Items

If your order arrives damaged, contains an incorrect item, or an item is missing, please contact support@thezoraco.com with your order number and relevant photos where applicable. We will work with you to resolve the issue in accordance with your rights under the Australian Consumer Law.