Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If an item arrives faulty, damaged or not as described, contact us and we'll work through the remedy you're entitled to under the Australian Consumer Law.
How to report a problem
- Email support@thezoraco.com or use our contact form with your order number, the item and what's wrong. Please include a photo of the item and packaging.
- If an item needs to come back, we'll give you return instructions. Please don't send items back before we've given you instructions, as our items ship from different warehouses and returns sent elsewhere can be lost.
- Once the problem is confirmed, we'll arrange the remedy you're entitled to.
Refunds
Approved refunds go back to your original payment method.
Questions? Email support@thezoraco.com or use our contact form.